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A credit card number will be required to reserve all appointments. Your appointments are very important to us. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment that you provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and may be able to accommodate clients on their waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.
CANCELLATION & NO-SHOW FEES:
You will receive a text and/or email to confirm 48 hours prior to your appointment. The text/email will contain two links one to confirm and one to cancel or reschedule. If your appointment has not been confirmed via text or email the day prior you will also receive a call to confirm.
Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call or download our app to check any appointments.
We ask that anyone running late please call the salon to let us know an estimated arrival time. We will hold appointments for 10 minutes provided we hear from you. If you are more than 10 minutes late, the service will either be adapted to fit into the scheduled time if possible or we may ask you to reschedule to another time and/or service provider
Walk-ins are welcome! However, often times availability is limited or unavailable. Walk-ins may have a waiting period or need to schedule a future appointment.
We strive for 100% customer satisfaction. If you are dissatisfied with your service(s) and feel as though you did not receive your desired look that was discussed and agreed upon with your stylist during your consultation, please notify us within 48 hours of your original appointment.
Eligibility / Terms & Conditions for a redo appointment:
If you are ever dissatisfied with your retail purchase, you may bring back your product for an exchange or credit within 30 days of purchase date.
Please note all sales are final on discounted/sale items, brushes, flat irons, blow-dryers & appliances.
We understand that you may need to see a different stylist due to a variety of reasons such as your schedule or theirs, prices or even just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very understanding and supportive of one another. We keep detailed records of your service history as well as your color formulas which all our stylists have equal access to so we can ensure you always receive the best service from any and every one of our stylists.