Your appointments are very important to us. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will no longer be able to reserve your appointments and will be seen on a “walk-in” basis only, availability permitting.
We ask that anyone running late please call the salon to let us know an estimated arrival time. We will hold appointments for 10 minutes provided we hear from you. If you are more than 10 minutes late, the service will either be adapted to fit into the scheduled time if possible or we may ask you to reschedule to another time and/or service provider.
Walk-ins are welcome! However, often times availability is limited or unavailable. Walk-ins may have a waiting period or need to schedule a future appointment.
We strive for 100% customer satisfaction. If you are dissatisfied with your service(s) and feel as though you did not receive your desired look that was discussed and agreed upon with your stylist during your consultation, please notify us within 48 hours of your original appointment.
Eligibility / Terms & Conditions for a redo appointment:
If you are ever dissatisfied with your retail purchase, you may bring back your product for an exchange or credit within 30 days of purchase date.
Please note all sales are final on discounted/sale items, brushes, flat irons, blow-dryers & appliances.
We understand that you may need to see a different stylist due to a variety of reasons such as your schedule or theirs, prices or even just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very understanding and supportive of one another. We keep detailed records of your service history as well as your color formulas which all our stylists have equal access to so we can ensure you always receive the best service from any and every one of our stylists.