Policies | Rudy & Kelly

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1401 Greenbrier Parkway, Suite 1104 - Chesapeake, VA 23320

Rudy & Kelly Hair Salon

Policies

Cancellation Policy

A credit card number will be required to reserve all appointments. Your appointments are very important to us. We hold your appointments just for you and ask that if you must cancel or reschedule any appointment that you provide us with at least 24-hour notice. This way, our team will be able to adjust their schedules accordingly and may be able to accommodate clients on their waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.

CANCELLATION & NO-SHOW FEES:

Day of appointment cancellations will be charged 50% of the reserved service amount that can be used towards a future appointment scheduled within 7 days of the original cancelled appointment.
No show/no call appointments will be charged 50% of the reserved service amount that cannot be used at a future date.
Appointments booked for the same day must reschedule or cancel 4 hours prior to the appointment time to avoid fees.

You will receive a text and/or email to confirm 48 hours prior to your appointment. The text/email will contain two links one to confirm and one to cancel or reschedule. If your appointment has not been confirmed via text or email the day prior you will also receive a call to confirm.

Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call or download our app to check any appointments.

Late Arrival Policy

We ask that anyone running late please call the salon to let us know an estimated arrival time. We will hold appointments for 10 minutes provided we hear from you. If you are more than 10 minutes late, the service will either be adapted to fit into the scheduled time if possible or we may ask you to reschedule to another time and/or service provider.

Walk-Ins

Walk-ins are welcome! However, often times availability is limited or unavailable. Walk-ins may have a waiting period or need to schedule a future appointment.

Service Satisfaction Policy

We strive for 100% customer satisfaction. If you are dissatisfied with your service(s) and feel as though you did not receive your desired look that was discussed and agreed upon with your stylist during your consultation, please notify us within 48 hours of your original appointment.

Eligibility / Terms & Conditions for a redo appointment:

Client must notify us within 48 hours of their original appointment.
Redo appointments must be scheduled within 14 days of original appointment date.
If the client schedules beyond the14 days or chooses to reschedule, the appointment is no longer considered a redo and charges may apply.
We cannot perform any complimentary correction(s) if the client chooses to visit another salon before allowing us to correct the problem.
We cannot perform any complimentary correction(s) if the client's dissatisfaction is caused by the use of any products that were not recommended by or purchased at our salon.
Chemical / Color services will only be guaranteed if the client used products purchased at our salon recommended by their service technician.
Clients who originally saw an apprentice that would like a redo appointment with a higher level stylist must pay the price difference from the original services apprentice price to the level one stylist price.

Product Satisfaction Policy

If you are ever dissatisfied with your retail purchase, you may bring back your product for an exchange or credit within 30 days of purchase date.

Please note all sales are final on discounted/sale items, brushes, flat irons, blow-dryers & appliances.

You & Your Stylist

We understand that you may need to see a different stylist due to a variety of reasons such as your schedule or theirs, prices or even just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very understanding and supportive of one another. We keep detailed records of your service history as well as your color formulas which all our stylists have equal access to so we can ensure you always receive the best service from any and every one of our stylists.