Policies

Cancellation Policy

 Your appointments are very important to us. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will no longer be able to reserve your appointments and will be seen on a “walk-in” basis only, availability permitting. 

Late Arrival Policy

We ask that anyone running late please call the salon to let us know an estimated arrival time.  We will hold appointments for 10 minutes provided we hear from you.  If you are more than 10 minutes late, the service will either be adapted to fit into the scheduled time if possible or we may ask you to reschedule to another time and/or service provider. 

Walk-Ins

Walk-ins are welcome! However, often times availability is limited or unavailable.  Walk-ins may have a waiting period or need to schedule a future appointment.

Service Satisfaction Policy

We strive for 100% customer satisfaction. If you are dissatisfied with your service(s) and feel as though you did not receive your desired look that was discussed and agreed upon with your stylist during your consultation, please notify us within 48 hours of your original appointment. 

  

Eligibility / Terms & Conditions for a redo appointment:

  • Client must notify us within 48 hours of their original appointment.
  • Redo appointments must be scheduled within 14 days of original appointment date.
  • If the client schedules beyond the14 days or chooses to reschedule, the appointment is no longer considered a redo and charges may apply.
  • We cannot perform any complimentary correction(s) if the client chooses to visit another salon before allowing us to correct the problem.
  • We cannot perform any complimentary correction(s) if the client's dissatisfaction is caused by the use of any products that were not recommended by or purchased at our salon.  
  • Chemical / Color services will only be guaranteed if the client used products purchased at our salon recommended by their service technician.
  • Clients who originally saw an apprentice that would like a redo appointment with a higher level stylist must pay the price difference from the original services apprentice price to the level one stylist price.

Product Satisfaction Policy

If you are ever dissatisfied with your retail purchase, you may bring back your product for an exchange or credit within 30 days of purchase date.

Please note all sales are final on brushes, flat irons, blow-dryers, or any appliances

You & Your Stylist

We understand that you may need to see a different stylist due to a variety of reasons such as your schedule or theirs, prices or even just to get a different perspective. Please feel free to ask us for a referral to another in-house stylist. All of our stylists are very understanding and supportive of one another. We keep detailed records of your service history as well as your color formulas which all our stylists have equal access to so we can ensure you always receive the best service from any and every one of our stylists.